Saturday, November 18, 2017
Payment Options
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Homeowners have many different ways to pay their Association Fees each month.  Below is a listing of how to pay your monthly fees. The best option for you will depend on your circumstances.

Payments are due by the first of the month with a grace period to the 15th of the month.  Any payments received after the 15th or non-payment will be assessed a $15 late fee.

Monthly Association fees are not accepted at the on-site office, and should be paid through one of the options below.
  
Payment Options Comparison
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Below is a comparison between the different payment options:

Payment Option  Description  Pros  Cons 
Mail / Coupon Book Homeowner mails coupon or payment to lock box in Phoenix, Arizona You can control when you make the payment
Can pay other amounts such as fees.
You pay postage
Payment must be mailed in advance before the 15th.
Automatic Withdrawal / Direct Debit/ EFT
EPM will automatically withdrawal your payment from your designated bank account You do not have to do anything each month, it's automatic
Amount is automatically adjusted each year.
Association fee and Renovation Project Special Assessment (if applicable) are deducted.
There is no transaction fee.
You must make sure you have the money in your bank account each month when the fee will be withdrawn.
Any extra fees are not deducted and must be paid separately.
Online Bill Pay through your Bank Through your bank, you have them automatically pay the fee each month You can control when you make the payment
Must update the amount each year.
Must ensure your account number is being transmitted with the payment.
On-line Bank Account Withdrawal Through the Association's Bank (Mutual of Omaha), you instruct them to deduct the fee (either one-time or recurring) from your bank account. Immediate credit of your Payment
There is no fee for this service.
Must fill out on-line form on Mutual of Omaha bank's website. 
Credit Card Through the Association's Bank (Mutual of Omaha), you charge your fee to a credit card (either one-time or recurring)
 
Immediate credit of your Payment Transaction fee is approximately $10 per transaction
Must fill out on-line form on Mutual of Omaha bank's website. 

Mail / Coupon Book
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After the Board sets the budget for the next calendar year, coupon books will be mailed in late December.  Homeowners who elect for the Automatic Withdrawal(Direct Debit/EFT) program through EPM will not receive a coupon book.

Homeowners are requested to return the coupons with their payments in order to allow for quick and efficient crediting of their payment.  Envelopes are also provided with the coupon books for your convenience.

If you have misplaced your coupon book or need to make an extra payment, please use the following address to mail your payment to the lockbox:

     Ravens Crest East Condominium Association
     c/o Executive Property Management
     P.O. Box 64148
     Phoenix, AZ  85082-4148


Please put your account number on your check.  Your account number is located on the coupon and can also be obtained by calling either the on-site office (609) 275-7353 or EPM's main office (732) 821-3224.

Be sure to mail your payment in plenty of enough time before the date it's due and to account for the time it will take for your payment to get to Phoenix, Arizona.

Your payment will credited the day it is received by the bank, not the day it was post-marked.
Automatic Withdrawal / Direct Debit/ EFT
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Executive Property Management (EPM), the Association management company, offers the feature to have your monthly fee automatically deducted from your bank account.  This will save you the hassle of writing a check, paying postage and mailing it.  It also ensures your payments are timely credited avoiding any late fees.

The Automatic Withdrawal is also sometimes referred to as "Direct Debit" or "EFT" (Electronic Funds Transfer) or ACH Debit.

After a homeowner completes and sends in the following form, you will be enrolled in the automatic withdrawal program. 
Download Automatic Withdrawal form

Payments will be deducted from your bank account (can be checking or savings) by the 5th of the month.


EPM will deduct each month your regular monthly Association fees as well as your Renovation Project Special Assessment Loan payment amount if applicable.  The Automatic Withdrawal will not automatically debit late fees, fines, or other non-recurring payments.  Those must be made separately.  Please see the "By Mail / Coupon Book" section for the lock box mailing address for these non-standard payments.  However, Dryer Duct Cleaning fee, done on even years, will automatically be deducted unless you chose to "Opt-Out".

In the event there is insufficient funds in your account twice in one calendar year, you will be removed from the automatic withdrawal program and will need to make payments another way.

EPM will automatically adjust the monthly fees each calendar year to reflect the new monthly fee amount.  You do not need to take any action on your part.

You do not need to renew your participation in the Automatic Withdrawal program each year.  You will stay on it until you instruct EPM to stop deducting the fees.  if you need to stop the automatic withdrawals for any reason including selling your unit, please contact EPM at (732) 821-3224.

Selling Your Unit and Stopping Automatic Withdrawal
It is important to note that you must contact EPM to stop the fees when you sell your unit, as EPM is not always informed promptly during your closing process that your unit actually closed on a specific day.  While you might request a pay-off amount from EPM, they do not know if you actually closed on your unit that day.  Contact EPM immediately after closing to stop the automatic withdrawal.
Online Bill Pay through your Bank
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Homeowners may make payments using their own bank's online bill pay feature.

It is very important that you include your account number in your comments or memo section so that is transmitted with your payment.  Otherwise the payments must be reviewed manually to determine who made the payment.  This may add a delay to the crediting of your payment and may result in a late fee.

Your bank can send the payment to: P.O. Box 64148, Phoenix, AZ 85082-4148

Please be sure to adjust your recurring payment in late December to the new monthly fee amount in order to avoid a late fee on the difference between last year's fee and the new year's fee.  You will receive a mailing in late December each year with the new monthly fee amount.

If you are paying the Renovation Project Special Assessment Loan, please be sure to add that to the regular monthly fees.

If you are unsure what you should be paying each month, please contact EPM's main office at (732) 821-3224.
On-line Bank Account Withdrawal through Association's Bank
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Homeowners can make payments through the Association's bank's website (Mutual of Omaha) and have their Association feed withdrawn from their bank account.

There is no charge for the withdrawal from your bank account.

You can create an account on the bank's website so you can make future payments which will save you time from filling out the online form each time.  You may also set it up to make recurring payments.

Go to http://mutualofomahabank.com/
Towards the top of the Screen, look for MAKE A PAYMENT.
Select in the drop down menu: Pay HOA/Assessment, Rent & Other Services
Click the green GO button
Under Pay by eCheck, click Make a payment.
Under One-Time Payment, click the yellow Make Payment button.
Fill out the form (you can directly go to the page by clicking here).
- Management Company ID = 8026
- Association ID = 000087
- Property Account Number = (located on your coupon or you may call or email management)

Select "Continue" at the bottom of the page and your payment is complete.

It can take up to 5 business days before the payment is posted to your Ravens Crest East Account, so please ensure you pay 5 days before the payment is due.

* You can also select Register if you want to use this service in the future and save time of having to fill out the form each time. 
Credit Card
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Homeowners can make payments through the Association's bank's website (Mutual of Omaha) using their credit card.

The bank charges a $10 processing fee for the credit card payment (the Association does not receive this fee and covers the cost of processing credit card payments).  

You can create an account on the bank's website so you can make future payments which will save you time from filling out the online form each time. You may also make recurring payments.

Go to http://mutualofomahabank.com
Towards the top of the Screen, look for MAKE A PAYMENT.
Select in the drop down menu: Pay HOA/Assessment, Rent & Other Services
Click the green GO button
Under Pay with a Credit Card, click Pay by Credit Card.
Select "Click here to make a One-Time Card Payment."*
Fill out the form:
Management Company ID = 8026
Association ID = 000087
Property Account Number = (located on your coupon or you may call or email management)

Select "Continue" at the bottom of the page and your payment is complete.

It can take up to 5 business days before the payment is posted to your Ravens Crest East Account, so please ensure you pay 5 days before the payment is due.

* You can also select Register if you want to use this service in the future and save time of having to fill out the form each time. 
Association Fees
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The regularly monthly Association fees for 2017 are:
$237  One-Bedroom units
$271  Two-Bedroom units
Account Balances
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Homeowners may contact Executive Property Management's main office to obtain their account balance by calling:
Tel: (732) 821-3224
Fax: (732) 821-6565

Balance inquiries are not available at the on-site management office.
Renovation Project Special Assessment Pay-Offs
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Homeowners who elected to take the Association loan for the 2009 Renovation Project Special Assessment and wish to obtain a pay-off amount, may contact Executive Property Management's main office at:
(732) 821-3224

Renovation Project Special Assessment Loan balances are not available at the on-site office.

Please note in late spring each year, homeowners who have the loan will receive a letter from the Association with information on the option to pay off their loan early if they choose which will include the balance left on their loan.  The loan re-amortizes in June of each year (ending in 2019).
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